OUR POLICIES

Appointments
The fastest way to book an appointment is by clicking  Book Now on our website. To ensure that you get an appointment for your preferred date and time we suggest booking it a few weeks in advance. Our website displays the most up to date availability. Please note that we require a credit card to reserve your appointment.
For reserving appointments we accept Visa, MasterCard, American Express, and Discover. CareCredit and cash are accepted as forms of payment, but not as payment types to hold an appointment.
If you arrive more than 10 minutes late for your appointment, you may be asked to reschedule.

Appointment Cancellations
Please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is cancelled, rescheduled, or no-showed with less than 24 hours notice. If a client cancels, reschedules, or no-shows 3 or more appointments with less than 24 hours notice, the client may be asked to find another practice for their aesthetic needs.

Pricing & Prepayments
Pricing for services and products may change monthly. We offer a popular prepayment option if you’d like to guarantee a price. Once prepaid, you have up to 1 year to redeem the purchased service(s).
If there are any payment issues with a client’s card – chargebacks, fraud issues, etc. we are not able to accept credit or debit cards or CareCredit from that client in the future and require prepayment in cash.
Groupons and other vouchers (if available) are for new clients only – one per person.

Returns & Refunds
Services are not refundable. We do not accept returns on opened or used skincare products. If you are not completely satisfied with your skincare product purchase, simply return the item in its original packaging within 30 days. We do not accept returns or exchanges on gift cards. To request a refund or exchange email lisa@liviospa.com
Prepayments for services are refundable within 10 days of purchase. Services received can not be refunded.

Referrals
If you refer a friend or family member to Livio you will receive a $50 credit toward your next service. All referral credits will be issued to you once the client is treated. There is no referral credit if your referral uses a voucher such as Groupon or Living Social.

Child Policy
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children who visit Livio during their parents’ appointments, or children who are unattended in the waiting area, can pose a health and safety risk due to the nature of our business. Children under the age of 18 receiving services are to be accompanied by an adult and will need parental consent before receiving treatments.

Pet Policy
For the health and safety of our clients, Livio has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit. Only working service dogs are permitted.
This No-Pets policy applies to:

  • Pets
  • Emotional Support Animals
  • Comfort Animals
  • Therapy Animals

Livio complies with the Americans with Disabilities Act (ADA) allowing access for all individuals to public places; therefore, we do allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and thus are not permitted at Livio.
Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

No Recording Policy
Clients, or friends of clients, are prohibited to film, record, or take photos of a procedure at Livio. If you would like to film please seek written pre-approval via lisa@liviospa.com